The official definition of enterprise content management was created by AIIM (Association for Information and Image Management) International, the worldwide association for enterprise content management, in the year 2000. The abbreviation ECM has been reinterpreted and redefined many times . In late 2005 AIIM defined ECM as follows:
Enterprise Content Management is the technologies used to Capture, Manage, Store, Preserve, and Deliver content and documents related to organizational processes. In early 2006 AIIM added the following paragraph to the definition:
ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.
In early 2008 AIIM changed the original definiton to:
Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.
ECM manages the over 80% of enterprise data that is unstructured, such as documents, email, forms, XML data, images, and audio and video files. ECM solutions help knowledge workers capture, create, deliver, manage, preserve, archive, and dispose of digital content related to organizational processes. Common ECM solutions are case management, claims management, contracts management, tax processing, and loan processing systems. ECM benefits include improved productivity, improved regulatory compliance, improved customer service, improved competitive advantage, and reduced costs of operations. Panoptic helps you define, implement, manage and support ECM solutions.
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